Privacy Policy – LakeMedix

Privacy Policy

We recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.

We respect your rights to privacy and have a legal obligation to abide by the provisions of the Privacy Act 1988 (Cth) (the Act). The rules that an organisation must follow under the Act are known as the Australian Privacy Principles, and cover areas including the collection, use, disclosure, quality and security of personal information. Our Centre is also governed by a number of State-specific privacy laws.

What is your personal information?

When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. Our privacy policy covers all people who use our services or otherwise provide their personal information to us.

For the purposes of this privacy policy, no distinction has been made between the handling of personal information and sensitive information (as that term is defined in the Act); therefore, all information will be referred to as “personal information” throughout this document.

We may collect the following types of personal information:

your name, address and telephone number, your age or date of birth.
your Medicare number, Veterans’ Affairs number, Health Care Card number, health fund details or pension number.
current drugs or treatments used by you.
information relevant to your medical care, including but not limited to your previous and current medical history and your family medical history (where clinically relevant);
your ethnic background
your profession, occupation or job title
the name of any health service provider or medical specialist to whom you are referred, copies of any letters of referrals and copies of any reports back; and any additional information relating to you that you provide to us directly through our representatives, medical or allied health professionals providing services at or from our Centre, or otherwise.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in ways including:

by you completing one of our registration or patient information forms; as disclosed by you during the course of a consultation at our Centres.
through your access and use of our website.

We may also collect personal information from third parties including:

information provided on your behalf with your consent;
from a health service provider who refers you to medical practitioners or allied health professionals providing services at or from our Centres, Clinics or Call Centres;
from health service providers to whom you are referred;
from your employer or prospective employer; or
from third party bodies such as law enforcement agencies and other government entities.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

we may not be able to provide the requested services to you, either to the same standard or at all; or

your diagnosis and treatment may be inaccurate or incomplete.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of service to you.

We collect, hold, use and disclose your personal information for the following purposes:

to provide medical services and treatment to you, and to enable you to be attended by medical practitioners or other allied health professionals at our Centre
for administrative and billing purposes;
to update our records and keep your contact details up to date;
to process and respond to any complaint made by you;
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country;
for the purposes of data research and analysis including conducting clinical trials and proactive screenings and for the purpose of sending you direct marketing communications in relation to these;
for inclusion in a recall register to be advised of follow up visits and medical updates;
for the purpose of reporting back to your employer or prospective employer, their authorised representatives and their insurer in the case of a work-related consultation or service;
to answer enquiries and provide information or advice about existing and new products or services and all matters relevant to the services we provide to you;
to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of the IPN Group, its contractors or service providers; and
to meet obligations of notification to our medical defence organisations or insurers.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy or as permitted under the Act.

To whom may we disclose your information?

We may disclose your personal information to:

our employees, our medical professionals and allied health practitioners who provide medical services to you at our Centre, related bodies corporate, contractors or service providers for the purposes of operation of our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;

suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;

your employer or prospective employer, their authorised representatives and their insurer in the case of a work-related consultation or service; and

any organisation or person for any authorised purpose with your express consent.

We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).

Direct marketing materials

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with all applicable marketing laws, such as the Spam Act 2003 (Cth). If, in your dealings with us, you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be as advised from time to time. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold; however, we will only do so in accordance with our rights and obligations under the Act. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information, we hold about you is incorrect, incomplete or inaccurate, then you may send us a written request us to amend it, including the basis on which you are requesting the amendment. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact us in accordance with the arrangements set out below and provide details of the incident so that we can investigate it.

Our procedure for investigating and dealing with privacy breaches is for the incident or complaint to be dealt with in the first instance by the particular Centre at which you received our services. If the issue cannot be resolved at this level, it will be escalated to the relevant Area for review and resolution.

Do we disclose your personal information to anyone outside Australia?

In relation to medicals and consultations procured or requested by our overseas clients, we may disclose your personal information to these clients in their countries of operation. We do not otherwise disclose your personal information to overseas recipients. In the event that we would like or are required to do so, we will obtain your consent.

Security

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links

Our websites may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Contacting us

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please contact the Centre at which you received our services.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

If you are unable to contact the Centre at which you received our services, feel free to email us at lakemedix@gmail.com and we will be sure to follow up in a timely and appropriate manner confidentially.

This privacy policy was last updated on 23rd September 2020.

LakeMedix social media policy

Current as of: 20/04/2021

Name of social media officer: Jaimee G & Cheryl G.

Introduction

This policy provides guidance for members of the practice on using social media internally and externally. The policy helps identify and mitigate risks associated with social media use.

Definition

For the purposes of this policy, ‘social media’ is online social networks used to disseminate information through online interaction.

Purpose

Regardless of whether social media is used for business-related activity or for personal reasons, the following policy requirements apply to all GPs and practice staff of the practice. GPs and practice staff are legally responsible for their online activities, and if found to be in breach of this policy

The following steps will be applied

Warning at the first instance

If breach of the social policy happen again, LakeMedix may consider termination the responsible employee work.

Use of practice social media accounts

The practice will appoint a staff member as a social media officer responsible for managing and monitoring the practice’s social media accounts. All posts on the practice’s social media website must be approved by this staff member. The practice reserves the right to remove any content at its own discretion.

LakeMedix authorised Cheryl G & Jaimee G as social media staff to post on the clinic social media

All involvement in the social media will require approval from the managing director Dr. Ali Alhadi

Other staff will need a prior authorisation from the managing director Dr. Ali Alhadi before any social media involvement

Staff conduct on social media

When using the practice’s social media, practice staff will not:

post any material that
is unlawful, threatening, defamatory, pornographic, inflammatory, menacing or offensive
infringes or breaches another person’s rights (including intellectual property rights) or privacy, or misuses the practice’s or another person’s confidential information (e.g. do not submit confidential information relating to our patients, personal information of staff, or information concerning the practice’s business operations that have not been made public)
is materially damaging or could be materially damaging to the practice’s reputation or image, or another individual
is in breach of any of the practice’s policies or procedures
use social media to send unsolicited commercial electronic messages, or solicit other users to buy or sell products or services or donate money
impersonate another person or entity (eg by pretending to be someone else or another practice employee or other participant when you submit a contribution to social media) or by using another’s registration identifier without permission
tamper with, hinder the operation of, or make unauthorized changes to the social media sites
knowingly transmit any virus or other disabling feature to or via the practice’s social media account, or use in any email to a third party, or the social media site
attempt to do or permit another person to do any of these things
claim or imply that you are speaking on the practice’s behalf, unless you are authorised to do so
disclose any information that is confidential or proprietary to the practice, or to any third party that has disclosed information to the practice
be defamatory, harassing or in violation of any other applicable law
include confidential or copyrighted information (e.g., music, videos, text belonging to third parties)
violate any other applicable policy of the practice.

Monitoring social media sites

The practice’s social media channels are part of our customer service and should be monitored and dealt with regularly.

LakeMedix social media is checked & monitored on a regular bases & the responsible staffs will respond to any comments, inquires and complaints in a reasonable time frame

Testimonials

The practice complies with AHPRA national law and takes reasonable steps to remove testimonials that advertise their health services (which may include comments about the practitioners themselves). The practice is not responsible for removing (or trying to have removed) unsolicited testimonials published on a third-party website or in social media accounts over which they do not have control.

Personal social media use

Staff are free to personally engage in social media outside of work hours, as long as their actions do not have the potential to bring the practice into disrepute. Employees may not represent personal views expressed as those of this practice.

Any social media posts by staff on their personal social media platforms must not reveal confidential information about the practice or a person who uses the practice (eg staff should not post information relating to patients or other staff, or information concerning the practice’s business operations that have not been made public).

Staff should respect copyright, privacy, fair use, financial disclosure and other applicable laws when publishing on social media platforms.

LakeMedix require their staff to include disclaimer if they identify themselves as a practice employee on any social media platforms and their view on social media expressed their opinion and does not reflect the view of LakeMedix

Breach of policy

All social media activities must be in line with this policy.

Policy review statement

Dr.Ali Alhadi-managing director will review the social media policy on an annual bases & conduct changes if needed.

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